What To Expect

Our residential treatment center provides a safe and supportive space in which women can begin their journey to healing.

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Travel Arrangements

To provide you with control of your destination, you will be responsible for arranging your travel arrangements to our residential treatment facility. You can arrange for a taxi or rideshare ride to take you from the airport to the center where you will be welcomed with open arms.

Your Arrival

Upon your arrival, you will be welcomed by one of our very friendly staff members. After completing some brief paperwork you will be given a brief tour of our facility. You will see your room and where different amenities are located. You will then be introduced to the other women in programming and get to know them and our staff.

Resident Rights

It is our aim that each resident at Innova Grace feels safe and protected during their stay. To that end, you will receive a copy of your rights and responsibilities upon admission, so you know what to expect and how to address any issues that arise.

Confidentiality

It is our honor to carry your story, so we do it with pride and the utmost respect for confidentiality. The only way someone will even know you are here is with your signed release of information for us to confirm your presence.

Communication
Policies

Visitors

We know relationships are essential; however, we also understand that the pressures and longings of the home can make it difficult to focus on treatment goals. Therefore, we limit visitation to those that are designated by the treatment team as therapeutic. Visitors are required to check-in with staff upon arrival and sign a HIPAA compliance form. Visitors must follow the guidelines for appropriate attire.
Guests are asked not to bring any food, cigarettes, candy, soda, etc. to any resident, and all packages will be checked.
To ensure confidentiality, cameras and picture-taking are not permitted on the grounds of our trauma treatment center. Visiting hours are on Sundays following the therapeutic schedule.

Phone

To create and preserve a therapeutic environment, residents are encouraged to make phone calls only after the first three days of treatment, unless otherwise indicated by the individual's treatment team.
Upon admission, residents are allowed to call (under staff supervision) a significant person to advise of their safe arrival. Telephones are only available during certain times to allow residents to focus on their treatment goals entirely.

Mail

No mail order packages will be delivered to residents while they are in treatment unless authorized by their treatment team. Mail may be sent to the following address:
Resident's name
C/O Innova Grace
1842 Lockhill Selma Suite 102
San Antonio, Texas 78213

Recovery Is Possible

Innova Grace walks with you through your journey to recovery, providing support every step of the way. Have a question about what to expect in our inpatient behavioral health program? Our admission specialists are here to help.

210-254-3618